Archives for August 2015

The Teller Window

Here’s an ‘aha’ about perspective and choice that hit me just this week.
I write a lot. And I design gardens. The garden business works to get me out with people and plants, some of whom appear in my fiction – the plants, I mean.
I’m Out and About, working on gardens, I need lunch and a break from shoveling. I’m Celiac. Gotta be Gluten free. Since I also want good taste, I head off to Taco Time. Taco Time means crispy tacos with real meat, excellent cheese and fresh lettuce.
So, that’s where I was when this revelation came to me about perspective and choice.
Our local Taco Time has the pay window on the passenger side of the car – big time bummer. Bad design some generations ago.

Passenger Side Pay Window

Passenger Side Pay Window

For years, there has always been this problem situation between me and the server. She’s inside protected by a heavy window that surrounds her cash register. Between us is my car window, plus the three feet of empty space that I have to lean over.
You can imagine how much fun that becomes on a rainy day. We have a lot of rainy days in Portland (Have had, but global warming is another discussion.)
I expect rain when I’m installing a garden. I don’t want rain on my lunch, but my narrow range of food choice sends me to this wrong-side window. I unbuckle my seat belt and lean way over, hoping none of my change ends up in the driveway.
However, this week, I whip into the drive-through, order at the crackly little speaker. I drive to the dummkopfishe window, roll down my car window, experience the stiff breeze and wait.
Amazing miracle!
Out comes the server with my drink. Outside! No window between us. She hands me my drink, takes my bills, trots back inside and returns with my change and my taco.
Customer service!
Fifty years of teller window. Fifty years after the building got its bad design, the new manager makes this simple change. And he gets to know his customers by coming out himself. Door to door service
I get out of my car and thank that manager. Such a simple gesture from him and his staff. Huge turn around for them and for me.
The episode made me come home and take another look at myself. What limitations am I simply accepting? In my writing? In my gardens? In life?
What can each of us change with a small change in perspective?
Write to me at rae@raerichen.com about your own ideas and examples.